Volunteer Management Capacity in US Charities

New 2019 Study Report!

In 2003, the Urban Institute conducted a national (U.S.) study of volunteer management practices and the readiness of nonprofit organizations to take on more volunteers. In 2019, in the months before the COVID-19 pandemic rearranged life in the country, Hager and Brudney conducted a second snapshot. How far did we come in 16 years? The brief below documents their findings. 
Take a look! Inside, you will find details on their major conclusions, including:
  • The nonprofit sector remains extremely diverse in the scale at which its organizations engage volunteers 
  • Nonprofits rely largely on older volunteers, raising questions about technology use in reaching them
  • Long-term volunteering was already eroding by 2019
  • Less than a quarter of nonprofits that engage volunteers have a staff member who spends at least half time on volunteer administration
  • Nonprofits still vary widely in adoption of standard volunteer management practices
  • Regardless of capacity, volunteer managers love their volunteers and do not dwell on the challenges of engaging them

Volunteer Management Capacity in America’s Charities: April 2021 Briefing Report

Download your own copy, or read the report below:

The second wave of the Volunteer Management Capacity Study was funded by AmeriCorps in a cooperative agreement with Arizona State University

2003 Volunteer Management Capacity Study briefs: